Here’s a drawing I made on the back of an envelope over breakfast this morning, to illustrate three ways of standing on quicksand: territorial rivalry, amoral transactionalism, and moral community or mutual standing.
Here’s a drawing I made on the back of an envelope over breakfast this morning, to illustrate three ways of standing on quicksand: territorial rivalry, amoral transactionalism, and moral community or mutual standing.
I didn’t read Moises Naim’s The End of Power when it was fashionable to do so a couple of years ago, after Mark Zuckerberg put the book on his recommended reading list. In fact, I am so unfashionable that I hadn’t heard of the book until yesterday, when I came across a reference to it in an article in El Pais and was intrigued enough to download a Kindle sample chapter (the local bookstore didn’t have a copy I could look over). I plan to continue with it, mainly to see what Naim has to say about cooperation, co-deliberation and joint commitment — themes I’ve been exploring in my posts on the power of asking.
So far, not much. Naim tends to present deliberation as a dissolution of power, instead of appreciating that there is power in it. He wants to remind us that the decay of power he’s documenting in this book can lead to stalemates and “ineffectiveness”; but he risks going too far in the other direction:
A world where players have enough power to block everyone else’s initiative but no one has the power to impose its preferred course of action is a world where decisions are not taken, taken too late, or watered down to the point of ineffectiveness.
There is not much patience in these opening pages for gathering as equals and talking things over, little appreciation that taking decisions together can be something other than head-butting, very little room at all here for co-deliberation (in the course of which players might veer, or would be open to veering, from their preferred course and adopt another course). It’s a world without much charity. Conversation and coordination with others — yielding or deferring to them — just delays or creates obstacles to action. Effectiveness is all. Order is a necessary and one-way imposition, for Naim, and the quicker order is imposed, the better. A world in which “no one has the power to impose” upon others, he warns, threatens to collapse into “chaos and anarchy.”
This, I gather, is one of the main arguments of The End of Power. The trouble I’m starting to have with it has to do with Naim’s Hobbesian view of things and his definition of power: “Power is the ability to direct or prevent current or future actions of other groups and individuals.” Look at those verbs. Power directs and prevents others: command and control. Or, look at the preposition Robert Dahl uses when he defines power in “The Concept of Power,” a paper Naim cites approvingly: “A has power over B to the extent that he can get B to do something that B would not otherwise do.”
Even in that sentence there is much to unpack, and, as I say, I’ve just cracked the book. But I am wondering if in subsequent chapters Naim will offer any consideration of power that is not power over others but power with them.
Always take no for an answer is a cardinal rule of asking, I wrote in my first post on this theme. It’s a version of the golden rule that’s especially worth bearing in mind when making plans to collaborate or act with others, or just talking about what we are going to do.
While giving someone an order might be a way to delegate authority and raise her stature in a group, asking recognizes the authority and standing she already has. According this basic respect takes precedence over extracting promises and concessions or getting to yes in a conversation or negotiation, and unless another person can say “no” and have that answer heeded, she will never really be able to say “we”. “No” marks the spot where you stop and we begin.
In other words, taking no for an answer is not just about respecting others, but about respecting and caring for how things are between us (the theme of a post I wrote earlier this week) and for the sense of us we have. That sense of us is how we make up and maintain the social world together. When we ask someone to do something, or ask what we are going to do, we openly acknowledge that there is — or can be — a “we,” not just you and I, but a plural first person. Asking creates an opening. It puts us out in the open.
The philosopher Margaret Gilbert seems to be heading in this same direction when she remarks in passing: “successfully questioning someone involves entering a joint commitment with that person.”
Take a moment to consider the example she offers. Bob addresses Lily with the question, “Shall we dance?” And Lily answers, “Yes, lets!” From this point on, the usual Gilbertian scenario unfolds. Having expressed their readiness to enter a joint commitment — indicating “that all is in order as far as one’s own will is concerned” — Bob and Lily are now jointly committed to dance together.
Once they start dancing, or, actually, even before that, once Lily has said yes and as she rises from her seat, each will have to answer to the other in the event one of them violates the joint commitment, or at least Lily would be justified in complaining if Bob were to drag his feet, go outside for a smoke, or give in to sultry Melissa, who is beckoning with her eyes from the other side of the room.
Unfortunately, Gilbert never elaborates on what “successfully questioning someone” entails, or what might make it different from unsuccessfully questioning someone. On the surface, it looks as if Bob “successfully” questions Lily here because she says “yes” to his request: she accepts his invitation to dance. Bob and Lily have therefore reached an explicit agreement. But let’s not confuse successfully questioning someone with getting to yes, or confuse getting to yes with reaching an agreement. (It’s worth noting that for Gilbert, joint commitments don’t always entail explicit agreements. The way Gilbert puts it is: “everyday agreements can be understood as constituted by…joint commitments” [her emphasis]).
What if Lily says “no”? What if she rolls her eyes, or sticks her nose in the air? In that case, has something like an agreement been reached?
Maybe. As long as Bob takes Lily’s no for an answer, we can say he and Lily have agreed not to dance. Of course, Bob might not like our putting it that way. He might say he failed to get Lily to dance with him, but that might also go to show that he was not prepared to take no for an answer and regarded Lily’s consent as the only acceptable outcome. We might do better if we were to characterize Bob’s questioning Lily in terms of Lily’s responsiveness — on that score, both yes and no would count as success — or if we think about what Bob’s asking Lily to dance and Lily’s refusal puts between them, how it constitutes them as a plural subject.
Though not committed to dance together, Bob and Lily are not done with each other or free of shared commitments after Lily says “no.” In a very important way, their relationship has just begun. When one person addresses or flags the attention of another, with a question or a nod, the squeak of a chair or a sneeze, they “jointly commit to recognizing as a body that the two of them are co-present,” Gilbert writes. People mutually recognize each other in this way all the time, on queues and in coffee shops, in bookstore aisles and on city sidewalks. Here we are, a “we”. Asking helps get us there.
So even if Lily politely refuses Bob with a “no thank you,” or rudely brushes him off, Bob can take solace in the thought that he has successfully questioned Lily. Bob’s failed bid to dance with Lily commits Lily and Bob to recognize that the two of them are co-present, there in the dance hall. Bob and Lily now have a sense of us, even if Lily will never dance with Bob, and that sense — that relationship — will endure.
With that enduring sense of us between them, Bob and Lily are now jointly committed to Lily’s refusal as well. So if Bob were to order Lily or insist that she dance with him, or grab her by the arm and drag her to the dance floor, coercing her, Lily has every right to complain. And if the next time Bob saw Lily he were to pretend that she never refused him at the dance, he would be doing Lily wrong.
I’ve been reading a little this morning about Pathological Demand Avoidance Syndrome. First described by child development psychologist Elizabeth Newson, PDA is a pathology on the autism spectrum characterized, as its name suggests, by avoidance of the normal demands of everyday life: things like getting dressed, going to school, eating one’s cereal, and so forth. It’s not procrastination: the avoidance is not of the task but of the demand, which is met not just with anxious defiance but with all sorts of socially manipulative behaviors (some of them charming) as well as violent outbursts.
I suspect that this diagnosis and its treatment will have lots to teach me about what I’ve been calling — not without misgivings — the power of asking. I’m also hoping that Newson’s work and other research on PDA will shed some light on the question Marc Tognotti put to me in an email after I posted my notes on Austin and Asking: namely, whether we can talk coherently about demands as a kind of asking. I’ve been satisfied with making rough equivalences between the terms, and in an earlier post I’ve even managed to cheat the idea of moral claims into the word “demand.”
Marc countered that he was surprised that I included demands in a discussion of asking and that there is a difference between demands and requests (or asking someone to) that’s probably worth maintaining. In short, to talk about demands and asking in the same breath confuses things, he says, because demands are more akin to commands or coercion than requests.
I admit there’s a lot here to sort out, including questions about the kinds of authority, moral or otherwise, we need to make commands, demands and requests. For the time being, I’m taking refuge in the etymological roots of our English word “demand” in the French demander, and I’ve also found some shelter in the Oxford English Dictionary, which lists “to demand” among the definitions of ask. But none of that will do for very long. It might be nothing more than an avoidance strategy.
Still, I think it’s clear that the verb ask can be used exercitively — to exercise power, and that using the verb ask in that way can be (let me put it this way for now) pretty much like making a demand: “I ask that you take your hands off me.” “I ask you to respect my rights.” “I ask you to come forward, so that you can see this for yourselves.” Maybe those examples are a little clunky and formal, and I admit that the last one can be construed as invitation rather than a demand. More importantly, I don’t want to limit the “power” that I am talking about here to the making of demands or even the kind of asking that is pretty much like a demand. Ultimately, I am more interested in the way that asking — or serious conversations about what to do — can give people an equal share in power.
I still have a lot more reading to do before I can tie all this back to PDA, but I’ve managed to grasp the basics. People with PDA experience demands as a complete loss of control: powerlessness. They feel coerced, not asked to or whether they would. Even the most trifling demand seems to eclipse their will. In this diagnosis, demands are more like commands, less like asking or the start of a conversation about what to do. Even the simplest request or suggestion can be mistaken for an order and resisted.
One parent of a child with PDA reports that her child misinterprets “everything as a demand” being shouted at her; and to overcome the child’s pathological demand avoidance she and her husband “always try to phrase demands in a way that offers…choices and we are always prepared to negotiate.” Many boundaries too, have to be negotiated, even when it’s a question of what’s safe or lawful, so that the child “feels that it is either her choice or is open to negotiation.”
Of course it’s deceptive, a manipulation to give the illusion of control and preempt the child’s manipulations. It’s not a serious conversation; it’s power play: the parents engage the child in mimicking the very real power we share when we have choices to make, nobody is in charge and nothing is settled. And that is what these children seem to want, but only because that gives them a chance to take back control.
Postscript: some readers have found my last paragraph controversial or just wrongheaded. Please take a moment to read the comments on this post from parents of children diagnosed with PDA.
In these notes on serious conversations, I keep circling back, it seems, to two ideas: first, that what makes a conversation serious is not its subject matter or tone, but the stance of its participants toward each other; and, second, that the conversational stance requires that we confer a certain authority on our interlocutors, or (to put it another way) recognize that they have standing to address us.
While other kinds of authority — title, rank, role — are of secondary importance, and can sometimes even get in the way, this moral authority or standing is fundamental. It does not have to be earned, proven or ratified by reference to some person, written instrument or record of accomplishment outside the conversation or by institutional set up. It is constituted and realized in the relationship you and I have — or, if that is just too clunky, let’s say it is the relationship you and I have; and it is sufficient authority for a serious conversation because it makes us mutually accountable to each other.
Where this equal human stature (or dignity) is respected (and appreciated), it can be a source of power: not just the power of one over another, but the power to make claims or demands of each other, or to ask and answer, and this power of asking is essential if we are going to deliberate in earnest about our situation or collaborate on something new.
The conversational stance allows for genuine co-creation, because it’s not founded on subordination or one person ordering the other about. And the capacity for co-creation, the creative power that we share, only increases as we include more people in the circle of the conversation. (Of course there are limits: the research on group size and social complexity Dunbar summarizes suggests the circle probably should not widen beyond 150 people.)
I’ve tried to capture this thought in a simple rule: the power of asking will always be greater than the power of command.
That’s the basic position.
Another way to put the same thought might be in terms of the mechanics of ordering versus asking: whereas in the former we have one person directing the will of another, as we might address a short-order cook, in the latter we direct each other’s wills, so that we are, to stick with the metaphor, chefs in our own kitchen.
Of course the usual caveat applies about too many cooks spoiling the broth, I guess, but let’s also remember that people have different talents, training and competencies, and we can worry about how to order and organize ourselves once it comes to the actual cooking. Right now we’re just having a conversation.
Let’s also acknowledge, while we’re at it, that short-order cooks are models of industrial-era efficiency (but no longer efficient enough for the post-industrial fast food kitchen); gains in co-creativity can and probably will translate to losses in short-term efficiency.
Some concessions on one side or the other will probably have to be made, but too often the proponents of efficiency win without any argument, and people start giving orders or setting out plans for what’s to be done before the conversation even has a chance to get started. That’s when all the real power goes out of the room.
This passage from Feinberg’s “The Nature and Value of Rights” (here’s a Google books link ) helps me to frame and think further about what I said in my previous post on John Ruggie and respect, so I want to set it down here as a kind of postscript.
Where I used the word “demand,” which carries some sense of asking (like the French demander), and talked about respect as something we “ask” of others, Feinberg settles on the more legalistic “claim,” and most writers follow him. I can probably do the same and allow his work to inform what I have to say about “the power of asking.”
Claims are, after all, a kind of asking, a crying out (cf. Latin clamare); they call for an answer, and I think this becomes tolerably clear later on in the same essay, where Feinberg talks about “valid” claims; and in the passage below, where Feinberg offers the thought that that “‘human dignity’ may simply be the recognizable capacity to assert claims.”
I would probably want to flip that point around or jostle it a little, to emphasize the role of recognition and the critical role second persons play in recognizing the dignity of first persons. If “it is claiming that gives rights their special moral significance,” then it’s fair to suggest that “moral significance” is something mutually created by those who make claims and those who recognize them, or at least recognize another’s capacity to make them.
Even if there are conceivable circumstances in which one would admit rights diffidently, there is no doubt that their characteristic use and that for which they are distinctively well suited, is to be claimed, demanded, affirmed, insisted upon. They are especially sturdy objects to “stand upon,” a most useful sort of moral furniture. Having rights, of course, makes claiming possible; but it is claiming that gives rights their special moral significance. This feature of rights is connected in a way with the customary rhetoric about what it is to be a human being. Having rights enables us to “stand up like men,” to look others in the eye, and to feel in some fundamental way the equal of anyone. To think of oneself as the holder of rights is not to be unduly but properly proud, to have that minimal self-respect that is necessary to be worthy of the love and esteem of others. Indeed, respect for persons (this is an intriguing idea) may simply be respect for their rights, so that there cannot be the one without the other; and what is called “human dignity” may simply be the recognizable capacity to assert claims. To respect a person then, or to think of him as possessed of human dignity, simply is to think of him as a potential maker of claims. Not all of this can be packed into a definition of “rights”; but these are facts about the possession of rights that argue well their supreme moral importance.
Sasha Galbraith has a piece on Forbes today about Megan Brown, who launched a company called HatchedIt — a social calendar app, for planning, managing and coordinating events with friends and family. Much of it reads like a press release, a fluff piece about an entrepreneurial Mommy blogger, ripe for the kind of satire that Paul Rudnick dished out in The New Yorker last week. (But not, I should note, before Ruth Fowler beat him to the punch.)
What caught my eye was the title (“Lesson From a Woman of Wall Street: Ask For What You Want”), which promised to say something about asking; and what redeemed the article and kept it from being all fluff was Brown’s account of her rise through the male-dominated ranks of finance and her mockery of the “empty suits” with whom she used to work: “they all use a bevy of analogies like, ‘We all need to be rowing in the same direction’ and ‘picking the low-hanging fruit.’ You can’t understand anything they’re saying, but all the other men think they sound brilliant.” So here, I thought, is a woman schooled in the workings of power and language in the world of business.
For Brown, asking is something men expect; but it’s not something women do:
I also think there is a different way to manage men than you manage women… Men respond differently. I have to remind myself when dealing with a man, you need to be direct; you need to ask for what you need upfront; and you need to not be embarrassed or apologize. It’s a skill set that took me a long time to really understand in finance and I had to learn quickly to ramp up my career. But if not for those experiences, I don’t think I would understand that now, especially as we are looking for funding and partnerships, you really need to ask for what you want. And for a lot of women [in any industry or situation], that’s challenging.”
The trouble with this advice is that it rehearses stereotypes Brown probably learned from hanging around those empty suits. As research from the organization Catalyst shows, “it’s simply untrue” that women don’t ask.
For example, by looking at the career paths of over 4000 MBA grads from around the world, Catalyst found that women were more likely than men to ask for a variety of skill-building experiences and to proactively seek training opportunities. And we also found that women and men negotiated for a higher level position or greater compensation during the hiring process for their current job at equal rates.
Women do ask –but get little in return. Equally skilled men advance farther and more quickly than their female peers. In fact, we found that the $4600 pay gap that starts from day one grew to more than $31,000 several years down the track—even when women asked.
The Catalyst study concedes that “women who toot their own horn do get ahead –and are happier at work too,” but tooting your own horn is not really the same as asking. The issue is that when women ask, their requests are not being met. In a Washington Post article, Catalyst researchers Nancy Carter and Christine Silva point out that “people routinely take a tougher stance against women in negotiations than they do against men” and that talent management systems can be biased against women.
If entrenched sexism in the business environment affects everything from how women are received when they ask, to what they think they can ask for, as well as ideas of what power looks like, how it’s created and how it’s shared, then it might conceivably prevent some women from asking for what they want, or make it seem “challenging” to do so, as Megan Brown says. But I’m afraid that merely advising women “to ask for what you need upfront” is a bit like telling them they just have to lean in.