Tag Archives: command

The Burgundy Ribbon Rule

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BurgundyRibbonsCalPERS

Another rule, and for the time being, at least, I am happy* with the wording here: an abuse of asking almost always presents an abuse of power.

Take the case of burgundy affair at the public pension fund CalPERS, as documented by Yves Smith over at Naked Capitalism.

This past fall, documents obtained by Smith show, CalPERS CEO Marcie Frost “asked the CalPERS senior leadership team to wear burgundy to show their support for her” as she faced questions about representations she had made regarding her educational background before and after she was hired. Burgundy ribbons were set out in break rooms with messages urging the “Team” to wear one in a show of support. “No pressure and no problem if you do not want to do this,” the message reads, “it is completely voluntary.” Completely.

“This is obviously inappropriate,” writes Smith,

since a request made by a CEO is effectively an order. CalPERS executives and employees are civil servants, not Frost’s personal retainers. As an expert on managerial and political conduct reacted:

I don’t even know what category to put this in. A scandal-plagued boss orchestrating support by inventing gang colors and pressuring employees to wear them? What happens to the employees who don’t perform this ritual of fealty? Should they be polishing their resumés and practicing their swimming skills?

These incidents smack of underlying panic. Frost is working overtime to shore up her position as CEO in the face of fully deserved questions regarding her long history of misrepresentations about her background, which include committing perjury in Washington on a gubernatorial questionnaire. Not only is Frost pushing her subordinates far too hard to back her up, since they can only do so much for her and coercing them will diminish their good will, she is also showing a lack of a sense of professional boundaries….

Frost’s burgundy campaign may well have crossed the line into creating a hostile work environment. One senior staff member who came to the office and saw the “dress burgundy” request too late to comply issued a written apology. Similarly, when “asked” to wear burgundy to an offsite, one [employee] who wears only black and white felt compelled to buy a burgundy outfit to comply…

…word clearly got around quickly, including the notion that non-compliance was risky.

I am still fussing over the word “presents,” and I’ve considered “masks” and variations in that direction, as well as “declares,” “represents” or “signals.” That one abuse (presenting an order as a request) almost always carries the other with it — almost always, because I don’t want to get caught up right now in handling exceptions — is the essential thing.

You can read my other posts about asking here.

*Postscript: On reflection, I might prefer this much more straightforward and concrete formulation: when someone presents an order as a request, look for an abuse of power. That way, we don’t have to worry too much about motives, or figure out whether the person doing the asking is trying to get away with something. It falls to the person being asked to watch for abuse, and conduct herself accordingly. (Being asked for something, or to do something, turns the ethical spotlight on you, or at least requires you to share it with the person doing the asking. This is your moment.) In a case like the present one, and in most superior-subordinate relationships, calling out abuse may be impractical. Subordinates will bury grievances, reluctantly comply, or pretend not to have been aware of the request. The subordinate’s dilemma in this case registers a failure of governance; a failure of governance at the highest reaches makes itself manifest at even the lowest levels and in the most trivial matters (the wearing of a ribbon). More immediately, presenting orders as requests hijacks power, creates distrust (after all, we can’t help but wonder about motives), and makes people prone to dissemble. All this thwarts collaboration, or the power to do things (to act) together.

Renault’s Hedge

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The Attorney General’s letter says that he is resigning at the president’s “request,” but that of course is a euphemism. He never had the choice of not complying, or negotiating a different outcome, as he would if this had been an authentic request. Reports say Sessions wanted to stay on at least until the end of the week, but John Kelly hustled him out the door.

It’s a common ruse to disguise orders or commands as requests. Turning the verb “ask” into a noun — “the ask,” “my ask” — is one form this abuse takes. The euphemistic use of “request” is another.  In my work on asking, I’ve given this euphemism a name: Renault’s Hedge, after Captain Louis Renault in the movie Casablanca.

Rick’s Cafe. Captain Renault, played by Claude Rains, tries to mediate between Major Strasser and the resistance leader Victor Laszlo.

The scene seems like a piece of stage business that brings together the film’s main characters for the first time, only to have them arrange to come together at a later date. But the whole scene is a carefully scripted and choreographed negotiation of “authority,” from the soldier’s salute (in recognition of Strasser’s rank) at its beginning to the polite bows at its end. Throughout, witticisms, pleasantries, good manners and the norms of Casablanca cafe society serve as a hedge against Strasser’s power of command. 

STRASSER : I should like to discuss some matters arising from your presence on French soil.

LASZLO: This is hardly the time or the place.

STRASSER: (hardening) Then we shall state another time and another place. Tomorrow at ten in the Prefect’s office, with Mademoiselle.

LASZLO: Captain Renault, I am under your authority. Is it your order that we come to your office?

RENAULT: (amiably)  Let us say that it is my request. That is a much more pleasant word.

LASZLO: Very well.

Renault and Strasser bow shortly.

The improbable thing, of course, is that Renault’s hedge works, at least well enough to end the standoff (and Laszlo is, at this point, no longer sitting but standing face-to-face with Strasser).

It works in part because the film presents Strasser satirically as a striver, a Nazi brute pretending to be a civilized European. It also works because Rick’s Cafe, like Casablanca itself, is a place where the authority of the occupiers can be contested (think only of the scene in which Laszlo leads the singing of “La Marseillaise”). Polite repartee is still possible here: Victor Laszlo can mock Nazi occupation and subjugation to German authority as a “privilege” he has never accepted, and take refuge in decorum (“this is hardly the time or the place”) when Strasser tells him he should like to question him.

At the same time, this recourse to civility is always fraught with jeopardy. Here, it allows Renault to soften Major Strasser’s order, and all but compel Laszlo’s appearance. Renault’s Hedge gives cover to a moral retreat.

Austin and Asking, 2

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I’m re-reading Austin’s How to Do Things With Words, trying to come to terms with these lectures and what perspectives they offer on the broad theme of conversation and collaboration I’ve been exploring in a series of posts on the power of asking.

On my first reading, which I discussed here, I must have nodded midway through Lecture VI, or maybe I just wasn’t in the right frame of mind to appreciate the historical argument Austin advances in that lecture about the “evolution of language” (focusing specifically on the development of the explicit from the primary performative).

…historically, from the point of view of the evolution of language, the explicit performative must be a later development than certain more primary utterances, many of which are at least already implicit performatives, which are included in many or most explicit performatives as parts of a whole. For example ‘I will…’ is earlier than ‘I promise that I will…’.The plausible view (I do not know exactly how it would be established) would be that in primitive languages it would not yet be clear, it would not yet be possible to distinguish, which of various things that (using later distinctions) we might be doing we were in fact doing. For example, Bull or Thunder in a primitive language of one-word utterances could be a warning, information, a prediction, &c. It is also a plausible view that explicitly distinguishing the different forces this utterance might have is a later achievement of language, and a considerable one; primitive or primary forms of utterance will preserve the ‘ambiguity’ or ‘equivocation’ or ‘vagueness’ of primitive language in this respect; they will not make explicit the precise force of the utterance. This may have its uses, but sophistication and development of social forms and procedures will necessitate clarification. But note that this clarification is as much a creative act as a discovery or description! It is as much a matter of making clear distinctions as of making already existent distinctions clear.

One thing, however, that it will be most dangerous to do, and that we are very prone to do, is to take it that we somehow know that the primary or primitive use of sentences must be, because it ought to be, statemental or constative, in the philosophers’ preferred sense of simply uttering something whose sole pretension is to be true or false and which is not liable to criticism in any other dimension. We certainly do not know that this is so, any more, for example, than, to take an alternative, that all utterances must have first begun as imperatives (as some argue) or as swear-words — and it seems much more likely that the ‘pure’ statement is a goal, an ideal, towards which the gradual development of science has given the impetus, as it has likewise also towards the goal of precision. Language as such and in its primitive stages is not precise, and it is also not, in our sense, explicit: precision in language makes it clearer what is being said — its meaning: explicitness, in our sense, makes clearer the force of the utterances, or ‘how…it is to be taken’.

What Austin says here about how human beings came to mark and remark the forces of utterances and took language from a primitive to a sophisticated state can apply to asking as well. In this view, the explicit use of the performative ask (“I ask…” or “I ask that…”) would constitute a step forward in the evolution of language, “a later achievement…and a considerable one.” Austin calls it a “creative act” of “clarification.”

Historically, one thing that act might have helped to clarify — Austin’s caveat about the presumed historical priority of imperatives notwithstanding — is the difference between asking and command, and, therefore, the terms on which interlocutors meet, or the “social forms and procedures” that govern their relationships and necessitate this clarification or distinction.

This puts us in murky territory, and Austin readily admits it. The historical argument here seems “plausible,” as Austin says, but ultimately it may not stand up (though it’s hard to see how it could be decisively knocked down).

This much seems clear: the creative act of explicitly asking will always help clarify the force of asking; and the articulation of that force — that power of asking — essentially creates a new charter for conversation with a second person, an interlocutor or interlocutors whose standing to address us we recognize and whose replies we await and then take into account.

That said, let’s also admit that the explicit performative “I ask…” or “I ask that…” is not (nowadays) so widely used, but is reserved, it seems, for certain kinds of serious inquiry and formal address. (Austin’s own lectures furnish numerous examples of this reserved use, as I suggested in my earlier post; but they were given in 1955, and both words and things have changed, at Harvard and everywhere else, since then.)

Still, making asking explicit can help render the conversation serious, not just because it makes language more precise, but also because it clarifies the relationship between interlocutors and the power they have to reckon with, and share.

To Ask and To Demand

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I’ve been reading a little this morning about Pathological Demand Avoidance Syndrome. First described by child development psychologist Elizabeth Newson, PDA is a pathology on the autism spectrum characterized, as its name suggests, by avoidance of the normal demands of everyday life: things like getting dressed, going to school, eating one’s cereal, and so forth. It’s not procrastination: the avoidance is not of the task but of the demand, which is met not just with anxious defiance but with all sorts of socially manipulative behaviors (some of them charming) as well as violent outbursts.

I suspect that this diagnosis and its treatment will have lots to teach me about what I’ve been calling — not without misgivings — the power of asking. I’m also hoping that Newson’s work and other research on PDA will shed some light on the question Marc Tognotti put to me in an email after I posted my notes on Austin and Asking: namely, whether we can talk coherently about demands as a kind of asking. I’ve been satisfied with making rough equivalences between the terms, and in an earlier post I’ve even managed to cheat the idea of moral claims into the word “demand.”

Marc countered that he was surprised that I included demands in a discussion of asking and that there is a difference between demands and requests (or asking someone to) that’s probably worth maintaining. In short, to talk about demands and asking in the same breath confuses things, he says, because demands are more akin to commands or coercion than requests.

I admit there’s a lot here to sort out, including questions about the kinds of authority, moral or otherwise, we need to make commands, demands and requests. For the time being, I’m taking refuge in the etymological roots of our English word “demand” in the French demander, and I’ve also found some shelter in the Oxford English Dictionary, which lists “to demand” among the definitions of ask. But none of that will do for very long. It might be nothing more than an avoidance strategy.

Still, I think it’s clear that the verb ask can be used exercitively — to exercise power, and that using the verb ask in that way can be (let me put it this way for now) pretty much like making a demand: “I ask that you take your hands off me.” “I ask you to respect my rights.” “I ask you to come forward, so that you can see this for yourselves.” Maybe those examples are a little clunky and formal, and I admit that the last one can be construed as invitation rather than a demand. More importantly, I don’t want to limit the “power” that I am talking about here to the making of demands or even the kind of asking that is pretty much like a demand. Ultimately, I am more interested in the way that asking — or serious conversations about what to do — can give people an equal share in power.

I still have a lot more reading to do before I can tie all this back to PDA, but I’ve managed to grasp the basics. People with PDA experience demands as a complete loss of control: powerlessness. They feel coerced, not asked to or whether they would. Even the most trifling demand seems to eclipse their will. In this diagnosis, demands are more like commands, less like asking or the start of a conversation about what to do. Even the simplest request or suggestion can be mistaken for an order and resisted.

One parent of a child with PDA reports that her child misinterprets “everything as a demand” being shouted at her; and to overcome the child’s pathological demand avoidance she and her husband “always try to phrase demands in a way that offers…choices and we are always prepared to negotiate.” Many boundaries too, have to be negotiated, even when it’s a question of what’s safe or lawful, so that the child “feels that it is either her choice or is open to negotiation.”

Of course it’s deceptive, a manipulation to give the illusion of control and preempt the child’s manipulations. It’s not a serious conversation; it’s power play: the parents engage the child in mimicking the very real power we share when we have choices to make, nobody is in charge and nothing is settled. And that is what these children seem to want, but only because that gives them a chance to take back control.

Postscript: some readers have found my last paragraph controversial or just wrongheaded. Please take a moment to read the comments on this post from parents of children diagnosed with PDA.

A Fourth Note on the First CEO: The Postwar Provenance

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A reader of my posts about the acronym CEO suggests I have a look at the organizational chart for the Manhattan Project to gain a better appreciation for the “American and military” provenance of the term. “I believe during a period of intense collaboration between the military and private sector after WWII,” he writes, “it somehow permeated to corporate use.”

I have wondered about that “somehow,” and wondered, too, if I could be a little more specific about the course this permeation took. Is the acronym CEO — and the idea of the CEO — an outgrowth of the military industrial complex? Does the rise of the CEO to a position of cultural celebrity in the 1970s and 1980s tell us something (we don’t already know) about how the postwar environment shaped American ideas of command, power and leadership, in the private sector and in the public sector?

These are questions worth asking, I think, though I’m not sure the organizational chart for the Manhattan Project is the best place to start. Or at least that chart doesn’t include the term “CEO.” There is an “OCE” — an Office of the Chief of Engineers; the role of “Executive Officer” was assigned to J.B. Lampert. That title was also used in the appointment of Leslie R. Groves (of Now It Can Be Told fame), who in the org chart has the title of Commanding General.

The larger point here still merits consideration: just follow the careers of the engineers and military commanders identified in the Manhattan Project org chart, consider the military industrial development of the 1950s and the American business environment in which COs and XOs and members of the OCE worked closely with the private sector, and in many cases left the military to join the private sector: it’s easy to see how a new vocabulary of command might have emerged during that period, and eventually found its way into ordinary usage.

Still, I want specifics and cases I can point to. To that end, I’ve written to the company historian at General Electric, to ask whether the term CEO was in general use before the era of Jack Welch (who for a variety of reasons — not least for his cultural celebrity — probably deserves the title “The First CEO”). I’m looking for some examples of usage from the days of Ralph J. Cordiner (Chief Executive Officer from 1950-1963), Fred J. Borch (Chief Executive Officer 1963-1972) or Reginald H. Jones, who served from 1972-1981.

ReaganProgressGE seems like an obvious place to start looking. The company that brought us both Jack Welch and Ronald Reagan was, during the war and then in the postwar period, at the very center of military-industrial development; and big American companies like General Electric were never just manufacturing products — or even “progress,” which Reagan used to tout on TV as GE’s “most important product.” They were also designing models of power that persist to this day.

It’s Lonely at the Top – Nietzsche, Mother Teresa and Non-Coercive Leadership

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I returned to my old paperback copy of Zarathustra recently, this time in connection with some work I’ve been doing on the topic of non-coercive power, or what I have been calling the power of asking. I’ve been developing some thoughts around this mantra: The power of asking will always be greater than the power of command. So it seemed to me I ought to come to terms with or at least try to deepen my understanding of what Nietzsche says in this book about command, or coercive power.

I was specifically interested in the pronouncement made in “The Stillest Hour” (Thus Spoke Zarathustra, Part 2, chapter 44):

‘…You are one who has unlearned obeying: now shall you command!’
‘Do you not know who is most needed by all? The one who commands great things.
‘To accomplish great things is difficult: but more difficult is to command great things.
‘That is what is most unpardonable in you: You have the power and you do not want to rule.’

It’s a chapter of Thus Spoke Zarathustra that has attracted a lot of important commentary, from Jung’s seminars on Zarathustra in the 1930s to Derrida’s The Beast and the Sovereign seminars in 2001-2. It’s a crux, a point of departure, and it’s also a spot where I might have to take my leave of Nietzsche. How are we to read the injunction here to “command” anew, or to “rule” according to one’s “power”, after one has “unlearned obeying”?

It’s an easy rhetorical move to make, from obeying to commanding, but it seemed to me it also might involve a serious misstep — to unlearn obedience, only to take up, or institute, command.

Put aside for the moment the questionable judgment of “what is most needed by all,” and the ethical as well as the political consequences that judgment, or others like it, could have and historically have had. I am equally wary of the emphasis here on doing and commanding “great” things, or at least wary of misreading it. The pursuit of “great things” (Großes) tends to invite and encourage, or at least excuse, all sorts of abuses.

To wield coercive power, to direct or to command great things may indeed be difficult, even more difficult than doing great things; but it is harder still, I think, and it is really the more urgent project, to unlearn obedience and command and to learn, instead, the practice of non-coercive power.

If that means scaling down from great to small, then I’m happy to start small and, if need be, stay small. I’m not suggesting we stop dreaming and doing great things, taking on big challenges, imagining great enterprises, but in most cases I am inclined to urge and apply something like the rule of Mother Teresa: “don’t look for big things, just do small things with great love…. The smaller the thing, the greater must be our love.” (That much misquoted line, by the way, is from her “Instructions to the M.C. Sisters,” October 30th, 1981, as cited by Brian Kolodiejchuk in Come Be My Light.)

Here, I imagine, Nietzsche might wish take his leave of me, or at least Nietzscheans and devout Catholics alike will cry out in exasperation or horror at the unholy coupling I’ve just imagined. But I suspect that when all is said and done, these two points of view can be reconciled, or at least they are not so far apart as they may at first seem. Consider, just for starters, the answer Zarathustra receives when he objects that he lacks the lion’s voice for command: “Thoughts that come on dove’s feet guide the world.’”

More on that another day. Here I want only to point out the thing that was on my mind this morning: that is Zarathustra’s sadness as he takes leave of his friends at the close of the second book. My Stillest Hour, Zarathustra’s “terrible mistress” — “or something,” which speaks to him “voicelessly” — has “ordered” him to to leave. He obeys. Yes, obeys; he announces at the start of the chapter that he is “unwillingly obedient,” unwillig-folgsam. He comes to his friends deeply troubled and unhappy; and after he has recounted the conversation with his mistress he is overwhelmed:

when Zarathustra had spoken these words, the force of his pain and the nearness of the parting from his friends overwhelmed him, such that he wept loudly; and no one knew how to console him. That night, however, he went away alone and left his friends.

Zarathustra will “go as a shadow of that which must come: thus will you command, and thus lead the way.” But to command and to lead he must “mellow.” As his mistress tells him, his fruits are ripe, but he is not ripe for his fruits: “so,” she continues, “you must go back to your solitude.” To deprive himself of all human society may, in fact, prepare Zarathustra to command great things; but it’s painful to leave his friends. So painful that he weeps — loudly.

Exile may be the price Zarathustra must pay to overcome himself and lead the way. It’s lonely at the top, and Zarathustra’s mountain is no exception. But it’s also worth reminding ourselves of less romantic and heroic ideas of what it means to lead.

Unlearn obeying and then, the most difficult thing of all: unlearn command. If we practice non-coercive leadership, we can learn to create and share power with others, without reverting to command or obedience, and without taking our leave of those we love.